Shipping policy
Hier ist eine professionelle Shipping Policy für deinen Shopify-Shop ViviPet:
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing times may be slightly longer.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
Delays
While we strive to deliver all orders on time, ViviPet is not responsible for delays caused by:
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Customs clearance procedures
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Shipping carrier disruptions
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Weather conditions
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Public holidays
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Incorrect shipping information provided by the customer
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Events beyond our reasonable control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, ViviPet cannot guarantee replacement, reshipment, or refund.
Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.
ViviPet is not responsible for lost, stolen, or delayed packages that are marked as delivered by the shipping provider.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review your request and determine an appropriate solution.
Contact
For any shipping-related questions, please contact:
Email: luc.gruetzner@gmail.com
ViviPet – Zürich, Switzerland